Frequently Asked Questions - Aeares
HOW CAN I CONTACT YOU?
By email at firstname.lastname@example.org, or you can send us a message on our Facebook or Instagram pages.
CAN YOU MAKE AN ITEM ACCORDING TO MY DESIGN?
We can try! Get in touch with an outline of your wishes, and our designers will try their hardest to help.
I AM AN INFLUENCER AND WANT TO PROMOTE YOUR PRODUCT, HOW CAN I DO THAT?
Send us a message including your social media accounts, and we will make you an offer. Normally this includes a free product plus a commission on each item you sell.
HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?
It depends on the product. Some items like our jewelry pieces are nornally sent within a few days, others like our metal wall art take a bit longer to make. Please contact us for a honest estimate of how long an order of specific items will take.
WHICH CARRIERS DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
USA - Within 2-5 business days
Canada - Within 4-10 business days
Western Europe - Within 5-15 business days
Australia/NZ - Within 5-15 business days
Rest of the World - Within 5-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.